We all know learning is more fun when there is someone to share it with, kinda like ice-cream.
Inspire Group partnered with Spark to develop a bespoke blended learning solution for their Agents@Home. After careful analysis of what makes for a ‘great call’, through thorough observation and call analysis, we designed a learning solution that focused on the customer, asking ‘What do I need to know and do to deliver to this customer?’
We crafted online learning modules and incorporated video, audio webinars, forums and Q&A sessions. Whew! Naturally we delivered the training but we also created a collaborative and social virtual learning environment where employees could encourage and reward their peers.
Given this was a new way of working and learning we designed a motion graphic to communicate this and support Spark’s strategic direction.